Refund, Cancellation, and No-Show Policy
Effective Date: 10/4/2025
At SALT Wellness we strive to provide convenient, high-quality virtual healthcare services to all our patients. Please carefully review our Refund and Cancellation Policy before booking your appointment.
1. No Refund Policy
All payments for services at SALT Wellness are non-refundable. Once your consultation is booked and paid for, no refunds will be issued, regardless of the outcome of the consultation or your satisfaction with the service.
2. Cancellation and No-Show Policy
Cancellations:
If you need to cancel or reschedule your appointment, you must do so at least 24 hours in advance by contacting us at [email protected] or calling (254) 978-5224.
Cancellations made within 24 hours of the scheduled appointment time will result in the forfeiture of the consultation fee.
No refunds will be provided for canceled appointments.
No-Show Policy:
Failure to show up for your scheduled virtual appointment will be treated as a no-show. If you do not attend your appointment at the scheduled time, your consultation fee will be forfeited.
No refund or credit will be issued for missed appointments.
3. How to Reschedule Your Appointment
If you need to reschedule, please notify us at least 24 hours before your appointment to avoid losing your consultation fee.
You can reschedule by:
📧 Emailing us at:[email protected]
📞 Calling us at: (254) 978-5224
4. Exceptional Circumstances
In rare situations, such as physician cancellations or technical issues on our end, we will make every effort to reschedule your appointment at no additional cost.
5. Contact Us
For questions regarding this Refund, Cancellation, No-Show Policy, please reach out to the following:
📧 Email: [email protected]
📞 Phone: (254) 978-5224